FAQ Quick Links

Tariffs

Trading Tariffs on Select Products

Trading tariffs may be charged by your country's customs when placing international orders.

Orders, Shipping & Merchandise

I had items in my cart, but my order didn’t go through. What happened?

Placing items in your cart does not “reserve” or “hold” the items. Inventory is automatically depleted on the web store every time a customer completes checkout. You will see a confirmation page once your checkout transaction is completed.

How long will it take for my payment (or refund) to be processed?

Payments with a credit/debit card are processed immediately during checkout.
Once you are notified that a refund has been processed by our team, it can take up to seven (7) days for your financial institution to reflect it.

What is refunded?

Refunds are processed on a case-by-case basis. Shipping fees may be deducted from the refunded amount on a case-by-case basis. Abuse of returns (such as "hunting for 9.8s", a practice where customers return books to find higher-grade copies) may result in a hold on the customer account. Refund requests are entirely processed by email. You can reach us here.

FINAL SALES
Refer to individual product pages for ALL SALES ARE FINAL details.

How long does it take for an order to be fulfilled?

Orders placed on the JScottCampbell.com web store are processed in the approximate order they are received, with the exception of pre-orders, which are processed in batches once fulfillment begins. You will receive an email confirmation when your order is received, and another email with a tracking number when it is being prepared for shipment. Additional email notifications may be sent to keep you updated.

In-stock orders (regular orders) are fulfilled within 14-21 business days from the date the order is placed.
Pre-orders are fulfilled within 14-21 business days from the release date (the date the item becomes available, as listed on the product page by the publisher/vendor) or from a fulfillment start date listed on the product page or our Fulfillment Schedule page. Any changes to the pre-order launch date will be communicated to you via an email update. Any changes to the fulfillment schedule are communicated on the Fulfillment Schedule page.
Newly offered SIGNED items may have a longer turnaround time as they must first be shipped to the artist for signing and returned to our warehouse once signed.
Orders containing both in-stock and pre-order items will ship with the pre-order fulfillment schedule.
If your order contains a made-to-order product, please be advised that it will take a few extra days to ship. An example of made-to-order would be our legacy edition of 13x19 numbered prints.

My order has shipped. How long will delivery take?

Domestic orders shipped via USPS Priority Mail, with a typical delivery time of 3-5 business days.
Domestic orders shipped via FedEx Express or UPS typically arrive within 2-4 days.
International orders are shipped via USPS First-Class International Mail (or Priority) or FedEx International Economy, which typically takes 2 to 4 weeks. Actual delivery time depends upon the speed of the carrier and customs services in your country.

Note that the delivery times listed above are estimates and don't reflect the actual shipping time or any transit exceptions (example: delays, weather, strikes, and customs). Please refer to the carrier's website for more information about shipping speed.

Can you combine my orders?

When possible (see help text below), we will combine your orders. Please do not send a separate email to our customer service team for each order regarding such requests. If we can, we will.

We combine orders as we see fit based on (1) compatibility of shipping format (box, tube, etc), (2) availability of the product (regular orders, pre-orders, items needing signing), and (3) weight/size of the items in a given order.

For newly released items, such as product launches, we avoid combining orders because we receive a high volume of orders during the initial launch of an exclusive variant, and combining orders greatly increases shipping delays. An exception is given to orders with products from the same launch when it can be accommodated.

Refunds for combined orders can be processed at the time of the review if it's a simple merge, or on a weekly basis in a batch for more complex calculations of total shipping fees. The latter takes place after the order has shipped. We will process the refund in a timely manner. Please avoid sending multiple emails about this request, as it slows down the process (the same team calculates shipping fees and processes shipping fee refunds).

Can I upgrade my shipping to FedEx or UPS?

We can upgrade your order's shipping to FedEx or UPS for an additional cost. Note that if you wish to upgrade to FedEx or UPS, you will receive an email invoice for the upgrade cost. Your order will be on hold until the invoice is paid. We will release the hold on the order and ship USPS if we do not receive payment for the shipping upgrade after 7 days. Contact us here if you want to upgrade your order's shipping to a premium carrier.

Will I get a tracking number for my package?

You will receive an email with a tracking number once your order is ready to ship. At this stage, your order is about to be fulfilled and will be joined by other orders for carrier pickup.

The tracking link says my package has been delivered, but I can’t find it. What now? (missing package)

We have access to the same information about your package that you do using the tracking number.
Please ask your postal carrier, your local post office, or your FedEx/UPS driver. They are your best source for information about your package. The carrier may have left your package with a neighbor or may be attempting delivery again.
Note that a mistake during scanning, such as scanning the shipping label twice, can result in your package being marked as delivered while it is still in transit. Your package may arrive in the following days. This scenario excludes packages with a tracking history indicating an attempted delivery or delivery-specific information (example: left on porch).
If you have contacted your postal services and they are unable to help you locate your package, contact us.

What if my order isn’t delivered? (missing package)

Undeliverable packages are usually returned to our warehouse. This isn’t a priority for the carrier; therefore, the process can take a few weeks.
Notify us of missing packages within 2 days of the expected delivery date. Any request regarding missing packages sent 30 days after the ship date from our warehouse may be flagged for fraud and may result in your customer account being suspended following our investigation. Each request is assessed individually.
We ship orders to the shipping address provided on the order. If the address you provided is incorrect or undeliverable, we will invoice you for re-shipping your package.
Please make sure that the shipping address provided at the time of placing the order is complete, correct, and deliverable.

Do you ship internationally?

Yes, we do ship internationally to select countries via USPS International First-Class Mail/Priority Mail, FedEx International Economy, or UPS Worldwide services. Delivery typically takes 2 to 4 weeks once shipped. It may take additional time depending on the speed of the carrier and customs services in your country. International shipments may incur additional fees (customs, duties, sales taxes, etc), which are the responsibility of the recipient. Note that some countries charge sales taxes on shipping fees.

UK BREXIT and VAT EU

As of January 1, 2021, due to changes to VAT related to BREXIT, we are charging UK VAT on all orders. Note that BREXIT and VAT regulations are complex, and their application will differ from retailer to retailer. Some products are exempt from UK VAT (0%).

As of July 1, 2021, we are now charging VAT EU on all orders. VAT policies, fees, rates, and exemptions vary from country to country. Some products may be exempt. While we are transitioning to a new EU VAT vendor in our e-commerce system, orders with an EU shipping address have been suspended. We appreciate your patience while we complete this transition in our system.

Track your international order

Online tracking for FedEx and UPS is available for all orders shipped internationally.

USPS online tracking is available for items sent to Canada, Australia, New Zealand, Belgium, the United Kingdom, Germany, France, the Netherlands, Croatia, Denmark, Spain, Switzerland, Israel, and Brazil. Note that we may not ship to all countries listed at all times.

For the countries listed above, once your package enters your local postal service, we recommend using your country's postal service website to track its delivery, as it will provide more precise information.

Further details about international shipping can be found on the USPS website.

Third-party forwarding service overseas (international)

When using a third-party forwarding service overseas, we are not responsible for lost or damaged items. We are only responsible for shipping to the shipping address provided by the customer when placing the order. The customer is responsible for paying the shipping fee from their location to our warehouse for any return.

My order was canceled. How come?

We reserve the right to cancel orders if:

We do not receive payment (this is an automated process).
The order is suspected to be fraudulent.
The customer placing the order has had previous fraudulent transactions.
The product purchased is no longer available.
There is a hold on a customer account.
The shipping address is in a jurisdiction for which we do not have a sales tax license. This applies primarily to certain Colorado shipping addresses.

Canceled orders are refunded to the payment method used at checkout.

What kind of quality are the items you ship?

Our quality control process focuses on retaining quality "sellable" books and removing "unsellable" books with visible damage and defects from the stock we ship.
The quality of the books we receive can vary greatly from title to title, and even different boxes of the same title will often differ greatly in quality. Because of this, the quality of the comics you receive will vary slightly.
Although we have had a good track record with books our customers have submitted for grading, we do not perform quality control to a specific grade. Books sold as NM (Near Mint) and/or VF (Very Fine) options have been evaluated as such to the best of our abilities. There is no guarantee that a specific grade will be achieved.

What are the comic grading terms?

Comic grading terms relate to the existing condition of the comic. For more information on comic grading, click here.

In order from best to poorest quality:

Mint
Near Mint
Very Fine
Fine
Very Good
Good
Fair
Poor

How do I use a Discount Code on the web store?

Instructions for applying a discount code at checkout are provided here. Discount codes will not be applied after an order has been placed.

I can't find an exclusive or variant cover on your site

It may have sold out. Check out the Warehouse Finds section for hard-to-find products; we may still have a few copies in stock.

How are your prints, books, and calendars shipped?

We ship our 11” x 17”, 13” x 19”, and 18" x 24" prints in poster tubes. Calendars ship flat in an envelope with a cardboard insert for support or in a box. Comics, art books, pins, mini-prints, and stickers ship in cardboard boxes. Orders with multiple product types may incur additional shipping fees as they may ship separately.

Signings & Original Art

Are signed items actually signed by J. Scott Campbell?

Yes. This web store is operated by J. Scott Campbell Ltd. All signed items are hand-signed by the artist himself.

Can I have items personalized/dedicated?

Though this is J. Scott Campbell's store, he does not work out of this location. All signed items are pre-signed and cannot be personalized.

Could J. Scott Campbell do a small sketch on my book/print?

Due to a very busy schedule, J. Scott is unable to fulfill individual sketch requests.

I would like to get a commissioned piece of artwork from J. Scott Campbell. How would I go about doing that?

Due to his very busy schedule, J. Scott is not accepting any commission work at this time. Fans seeking an original piece of artwork can inquire here.

I’ll be at an upcoming convention and would like to be added to the sketch/commission list.

J. Scott does not compile sketch/commission lists prior to a convention. Occasionally, sketches are prepared in advance for a convention. Inquire early at the convention since supplies are very limited.

Can I get your approval to have one of your drawings done as a tattoo?

Single reproduction for the purpose of a tattoo is acceptable. Utilizing artwork of J. Scott Campbell for merchandising, mass-production, or reproduction of his art is strictly prohibited. Please contact us to inquire about licensing opportunities.

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