WE SHIP INTERNATIONALLY

FAQ

Orders, Shipping & Merchandise

I had items in my cart but my order didn’t go through. What happened

Placing items in your cart does not “reserve” or “hold” the items. The items are pulled from inventory numbers once the checkout process is completed in its entirety.

How long will it take for my payment (or refund) to be processed?

  • Payment with a credit/debit card or PayPal is processed immediately during checkout.
  • Once you are notified of a refund processed by our team, it can take up to seven (7) days for the refund to be reflected by your financial institution.

How long does it take for an order to be fulfilled?

Orders placed on the JScottCampbell.com web store are processed in the approximate order they are received, with the exception of pre-orders. You will receive an email notifying you when your order has been received, and another with a tracking number when your order is preparing to ship.
  • In-stock orders (regular orders) are fulfilled within 14-21 business days from the date the order is placed.
  • Pre-orders are fulfilled within 14-21 business days from the launch date on the product page. Any changes to the launch date will be communicated to you via an email update.
  • Orders containing both in-stock and pre-order items will ship with the pre-order fulfillment schedule.
  • If your order contains one or more Limited Edition prints, please be advised that those are made to order and will take a few extra days to ship.

My order has shipped. How long will delivery take?

  • Domestic orders are shipped via USPS Priority Mail, with a typical delivery time of 3-5 business days.
  • International orders are shipped via USPS First Class International Mail, which can typically take two to four weeks. Actual delivery time depends upon the speed of postal and customs services in your country.

Will I get a tracking number for my package?

  • You will receive an email with a USPS tracking number when we are preparing your package for shipment.

The tracking link says my package has been delivered but I can’t find it. What now?

  • Unfortunately, we only have access to the same information about your package that you do via the tracking number.
  • Please try asking your postal carrier and your local post office. They are your best source for information about your package. Your postal carrier may have left your package with a neighbor or may be attempting to deliver it again.
  • If you have contacted your postal services and they are unable to help you locate your package, contact us. 

What if my order isn’t delivered?

  • Undeliverable packages are usually returned to our warehouse; this isn’t a priority for the postal service, therefore the process can take a few weeks.
  • We ship orders to the shipping address provided on the order. If the address you provided is incorrect or undeliverable, and we re-ship the package, we will charge you for re-shipment.
  • Please make sure that the shipping address provided at the time of placing the order is complete, correct, and deliverable.

Do you ship internationally?

Yes, we do ship internationally with USPS International First Class Mail. Delivery typically takes 2 to 4 weeks once shipped. It may take additional time depending on the speed of the postal and customs services in your country. International shipments may incur additional customs fees, which are the responsibility of the recipient.

Track your international order

The online tracking feature is available for items sent to Canada, Australia, New Zealand, Belgium, Great Britain, Germany, France, Netherlands, Croatia, Denmark, Spain, Switzerland, Israel, and Brazil.

Further details about international shipping can be found on the USPS website.

Third party forwarding service overseas (international)

When using a third party forwarding service overseas, we are not responsible for lost or damaged items. We are only responsible for shipping to the shipping address provided by the customer when placing the order. The customer is responsible for paying the shipping fee from their location to our warehouse in the event of a return.

What kind of quality are the items you ship?

  • Our quality control process focuses on retaining good quality ‘sellable’ books and removing 'unsellable' books with visible damage and defects from the stock we ship.
  • The quality of the books we receive can vary greatly from title to title, and even different boxes of the same title will often be of very different quality. Because of this, the quality of the comics you receive will vary slightly. We will always ship you the best quality books we are able.
  • Although we have had a good track record with books our customers have submitted to be graded, we do not quality control to a specific grade. Books sold as NM (Near Mint) and/or VF (Very Fine) options have been evaluated as such to the best of our abilities. There is no guarantee that a specific grade will be achieved.

What are the comic grading terms?

Comic grading terms relate to the existing condition of the comic. For more information on comic grading, click here.

In order from best to poorest quality:

Mint
Near Mint
Very Fine
Fine
Very Good
Good
Fair
Poor

How do I use a Discount Code on the web store?

Instructions to apply a discount code during checkout are provided here. Discount codes will not be applied after an order has been placed. 

I can't find an exclusive or variant cover on your site

It may have sold out. Check out the Warehouse Finds section for hard to find products we may still have a few copies in stock.

How are your prints, books and calendars shipped?

 

We typically ship our 11”x17” and 13”x19” prints and calendars flat in an envelope with a cardboard insert for support. Orders with multiple product types including a print or calendar, and up to (3) comics will be shipped similarly.

Prints with dimensions larger than 13”x19” are rolled and shipped in a tube. 

All other items are shipped in a cardboard box.

 

Signings, Commissions & Original Art

Are signed items actually signed by J. Scott Campbell?

Yes. This store is owned by J. Scott Campbell Studios and all signed items are hand signed by the artist himself.

Can I have items personalized/dedicated?

Though this J. Scott Campbell's store, he does not work out of this location.  All signed items are pre-signed and cannot be personalized.

Could J. Scott Campbell, please do a small sketch on my book/print?

Due to a very busy schedule, J. Scott is unable to fulfill individual sketch requests. You may be able to get on a sketch list at certain conventions, but you would need to inquire at the J. Scott Campbell booth once there.

I would like to get a commissioned piece of artwork from J. Scott Campbell. How would I go about doing that?

Due to his very busy schedule, J. Scott is not accepting any commission work at this time. Fans seeking an original piece of artwork can inquire through his art dealer, Cory at cory[@]jscottcampbell.com

I’m going to be at an upcoming convention and would like to get on the sketch/commission list.

J. Scott does not compile sketch/commission lists prior to a convention. Occasionally sketches are prepared in advance for a convention. Inquire early at the convention since supplies are very limited.

Can I get your approval to have one of your drawings done as a tattoo?

Single reproduction for the purpose of a tattoo is acceptable. Utilizing artwork of J. Scott Campbell for merchandising, mass-production or and reproduction of his art is strictly prohibited. Please contact us to inquire about licensing opportunities.