FAQ | Unable to Checkout
Shipping to the EU is temporarily suspended
Shipping to EU countries has been temporarily suspended while we transition to a new VAT vendor.
Unable to Checkout
The following scenarios may lead to a "locked" checkout on the Shipping screen:
Please contact us if you are unable to check for a reason not listed above or if you need help determining why the checkout is "locked".
Error messages
-
“Your cart has been updated, and the items you added can’t be shipped to your address. Remove the items to complete your order.”
- “We don’t offer shipping to [location name].”
Restricted Items
Some of our products only ship to select countries. Adding such products to your cart may result in an error message on the Shipping screen during checkout.
Solution
Remove the affected products from your cart.
View products with limited shipping zones.
Over the limit
The combination of products in your cart may trigger an “over the limit” scenario due to either the total number of items in the order or the total weight of products in the order.
Please contact us to discuss large orders.
Restricted Shipping Regions
While we ship orders outside the US, we do not ship to all countries. To confirm whether we ship to a specific country, add a comic book (not graded) or an art book to your cart, then enter a shipping address for that country during checkout. If you are unable to obtain a shipping fee using a non-restricted product, such as a comic or an art book, then the shipping address is not from a country we currently ship to.
Service Interruptions and Suspensions
Service interruptions and suspensions when shipping internationally may occur from time to time, including countries we have previously shipped to. Attempts to ship to affected regions would result in packages being returned to our warehouse or being lost in transit.
We monitor carrier announcements and implement alternative carriers where possible.
