What if my order isn’t delivered? (missing package)
Refer to the section What if my order isn’t delivered? (missing package) on the FAQ page.
Cancellations: Unfulfilled Orders (not yet shipped)
Unless stated otherwise on the product page of the affected items, you may submit a request to cancel your unfulfilled orders and receive a refund. IMPORTANT: your order must be unfulfilled in order to be canceled.
Returns: Fulfilled Orders (shipped or delivered)
Fulfilled orders have already been shipped. In this case, you may return the undamaged merchandise once received and request a refund within 30 days of receipt. In order to preserve the quality of the merchandise, please do not open the box. If you did open the box, please do not open any sealed merchandise. See the section Contents & Damages below for assistance with damaged merchandise and incorrect items.
Certain products on the web store, such as VIP Lunch tickets, have their own cancellation policy. The cancellation policy on individual product pages supersedes the general guidelines provided on the present page.
What Happens Next?
Click here to contact us and request an order cancellation.
Upon receipt of your order from The Official J. Scott Campbell Store, please inspect all contents to confirm you have received the correct items and that there are no damages. Though we take the greatest care in packing and shipping your items to ensure that they arrive in pristine condition, damage during shipment can occur.
In the event that you receive an incorrect or damaged item from our store please contact us via e-mail within forty-eight (48) hours of receipt and be sure to save all of the packing material. Any item that is to be replaced must first be returned to the warehouse of the official J. Scott Campbell Store at the address listed below. We ask that no additional damage be made to the item when it is returned (i.e. bending, folding, etc).
You will be requested to provide photos of the damaged merchandise, including the packaging. For issues with the wrong item(s), you will be requested to provide photos of the incorrect merchandise. Sending photos accelerates the process of assessing the issue and replacing your merchandise.
Please be advised that some items are available in such limited quantities that replacements may not be possible. Such cases will be handled on an individual basis.
The following address is for use for web store related business only. It is not a retail location.
J. Scott Campbell Ltd.
7925 E Harvard Ave
Denver CO 80231
Contact Us: Click Here!